Role:
The Operations Management Trainee learns about the core operations of the business and provides support in the day- to-day functions of the Operations Department.
Essential Functions and Responsibilities:
- Effectively communicates with drivers, customers and internal team members.
- Assists with Driver problems and/or concerns they may have.
- Provide on-going direction to Drivers by setting clear expectations regarding Safety, DOT Compliance and on-time performance
- Understands and facilitates Driver compliance with safety and DOT regulations.
- Coordinates Drivers’ pick-ups and deliveries to customers’ requirements.
- Provides accurate, timely and complete movements and daily Driver updates.
- Assists with day- to- day functions for our NEL (brokerage) Department, Customer Service, Breakdown and Operations, as needed.
- Refers any unresolved Driver issues to Team Fleet Lead/Terminal Manager.
- Performs other duties as assigned.
Knowledge, Skills and Abilities:
Experience: No related experience is required.
Education: A high school diploma or GED required. Bachelors’ degree preferred.
Competencies: Excellent written, listening, verbal and organizational skills; Ability to plan and organize workload; meet deadlines; attention to detail. Strong ability to work confidentially; ability to multi-task and work independently and as part of a team; above average interpersonal skills; above average computer skills (i.e., Microsoft Office, data entry systems).
Supervisory
Responsibility: This position has no supervisory responsibilities.
Physical
Requirements: Essential functions of this position are carried out in a variety of positions including standing and sitting. Additionally, while performing the duties of this job, the employee is regularly required to talk and hear, use hands repetitively for motion tasks, grip, grasp, finger and twist. The employee is occasionally required to walk and climb stairs; reach with hands and arms; stoop, kneel, or bend. May occasionally lift, carry, push, pull and/or move up to 30 pounds. Specific vision abilities required by this job include viewing computer monitor screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.