Maricruz is the Latin American Account Representative for Briggs & Stratton, one of the world’s largest lawn care engine and parts manufacturers. Maricruz sees order through from creation to completion, from receiving orders from the sales department to coordinating warehouse delivery and finally client shipment to South America.
Transcript
>> My name [Inaudible] Selvato. I am an account representative for Briggs and Stratton. Briggs and Stratton is one of the, I guess, top producers of engines and generators. They have multiple other products. They do a lot of work with the yard work equipment such as, like, lawn mowers, ride-on mowers. From the beginning, when I come in contact with any -- anybody from South America, it's mostly the sales representatives. Sometimes we work with customers directly. So I'll enter the order into SAP and then just look at the INKO terms, make sure those are always correct. I look at the delivery priorities. I look at the dates. I look at the destinations, the sold to, the billed to, and I also have to consider what kind of documentation they're going to require whenever I decide to ship the order when it's ready. And with Latin America, because they are so far away and it costs so much if you ever make a mistake, I always have them approve the order acknowledgement so that way we know that the order is correct, there's no duplicates, there's no -- nothing missing, the terms are all right. So I will have them confirm it. As soon as they confirm it, I release the order to our warehouse. Our warehouse is actually in Menomonee Falls. And as soon as it's ready, they will tell me the weights and dimensions and I will give the logistics portion of it to the logistics department and tell them, please ship this order. This is the weights and dimensions to this customer. It's not always the case. This is just for Latin America. Other countries are a lot smoother in international business. But with them, they try to wait until the last minute because they really need -- they really try to save money. If you think about other valuation of currencies, it's very, it's very -- how could I say? -- noticeable if you, you know, try and take our rates compared to what they can achieve in South America. So they'll wait for that and they will give me their freight forwarder information. I'll supply that to logistics. Logistics takes care of it from there and contacts them and tells them where to pick up, what the hours are, and then they provide -- logistics will provide me the documentation to send to the customer as soon as the order is picked up.
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